Hacker News

Solution to HN getting overwhelmed problem

Hacker News - Mon, 03/02/2026 - 11:44pm

These days I go to new/ and it is overwhelming. Large quantity of low quality submissions.

Proposed solution: limit submissions to accounts with >X karma (eg. 500 karma) OR older than Y years (eg 5 years).

Both of these scale into the future as one can reach both conditions without ever submitting (eventually).

Comments URL: https://news.ycombinator.com/item?id=47228169

Points: 2

# Comments: 2

Categories: Hacker News

Small Teams (2025)

Hacker News - Mon, 03/02/2026 - 11:44pm
Categories: Hacker News

Show HN: Starcraft2 replay rendering engine and AI coach

Hacker News - Mon, 03/02/2026 - 11:09pm

Starcraft2 is an old game, but it's always lacked a way to visualize game replays outside of the game itself.

I built a replay rendering engine from scratch using the replay files and Claude Code.

The replay files contain sampled position coordinates and commands that the player inputs. So I built an isometric view using the map and overlayed unit icons over the map, then interpolated the positions that units move in over time.

I also extracted additional metrics from the game data as well - some are derived on top of other metrics.

Finally, I pass all this context into a LLM for it to critique gameplay and offer strengths and improvements per player.

It's not perfect, but a good starting point to iterate and improve

Let me know what you think!

Comments URL: https://news.ycombinator.com/item?id=47227902

Points: 1

# Comments: 0

Categories: Hacker News

Groveling for Dollars (1998)

Hacker News - Mon, 03/02/2026 - 11:08pm
Categories: Hacker News

The Support Agent Who Never Burns Out

Hacker News - Mon, 03/02/2026 - 10:56pm

The Support Agent Who Never Burns Out Human-like AI teammates are quietly solving the problem that broke customer service. Meet Sarah. Sarah is your best customer support agent. She knows your product cold, handles difficult customers with patience, and resolves tickets faster than anyone on the team. She also called in sick Monday, runs on fumes by Thursday, and quit last April right after you finished training her replacement. This is the story nobody tells about customer service. The quiet structural collapse underneath the chatbot failures and the CSAT scores. The Math Has Never Worked Call center turnover runs 30 to 45% annually, more than double any other industry. Replacing one agent costs $10,000 to $20,000. Across a 100-person team, that's over $1M in churn before you've served anyone well. • 87% of contact center workers report high stress on the job • 59% are at active risk of burnout • 77% say workload has increased compared to the previous year

US businesses risk losing $856 billion annually to poor customer service, not because companies don't care, but because the system is structurally broken. What Happens at 2 AM Your customers don't keep business hours: • A prospect in a different time zone has a pre-sale question • A customer spots a billing error on Sunday evening • A new user is stuck in onboarding at midnight, about to close the tab

78% of customers have abandoned a purchase due to poor service. The problem isn't AI. It's the wrong kind — built for deflection, not resolution. What's Actually Changed A new category has emerged: conversational video AI teammates. Not animated chatbots with a moving mouth. Digital humans capable of: • Holding full conversations with dynamic facial expressions and natural eye contact • Responding with emotional tone that adapts to the customer in real time • Pulling contextually aware answers from your actual company data

Leading platforms now deliver under 1 second end-to-end latency, under 80ms speech-to-avatar response, and unlimited concurrent sessions. Sarah and Maya: Side by Side It's 11:47 PM. Maya notices a duplicate charge and visits your support page. Old model: • Chatbot asks clarifying questions, fails to pull account data • Offers a help article, tells her to call back during business hours • Maya disputes the charge through her bank. You lose the relationship.

AI teammate model: • Digital human appears immediately, greets Maya by name • Pulls account info in real time, confirms the duplicate charge • Issues the refund and sends confirmation, all within the same session

Total time: under four minutes. First-contact resolution. No ticket. No human agent needed at midnight. AI teammates don't replace Sarah. They protect her from the 80% of tickets that were burning her out. What the Numbers Say • AI-assisted support improves issues resolved per hour by 14% • Average return of $3.50 for every $1 invested, top performers hitting 8x • Gartner projects $80 billion in global call center labor cost reductions • AI customer service market growing from $12B (2024) to $47.82B (2030)

64% of consumers say they're more likely to trust AI customer service if it exhibits human-like traits. That's the trust gap text chatbots have never closed. Platforms like Trugen AI are building exactly this, where AI teammates see, hear, and respond with genuine presence. Sarah Gets to Stay Real-time AI teammates absorb the volume: • Billing disputes, order status checks, password resets • Product FAQs and after-hours inquiries

Sarah handles what genuinely needs her: • Escalations, complex problems, high-value accounts • Customers in real distress who need a human

Her job improves. Her burnout risk drops. She stays. If you're exploring what this looks like for your team, Trugen AI is worth a look as a starting point. Tags: Customer Service, AI Agents, Digital Humans, Conversational AI

Comments URL: https://news.ycombinator.com/item?id=47227826

Points: 1

# Comments: 0

Categories: Hacker News

Show HN: Personal AI gateway for OpenClaw – tokenomics

Hacker News - Mon, 03/02/2026 - 10:52pm

I created a personal AI gateway that runs on your local machine to provide guardrails for any service that communicates with popular LLMs. You can run this as a proxy for openclaw to inject prompts, filter PII, warn if there are jailbreak attempts. Can also work in a distributed fashion.

It creates a personal access token (PAT) based on your API keys from Anthropic, OpenAI or others, then injects policies. It does not store secrets, but instead stores a reference to environment variables storing those values.

Another benefit - if you execute Claude code or Codex using the run command, you can also record session token usage and the prompt traffic. This allows you to store it with your github project as a shared memory.

Run the binary using 'run' for a context that lasts for the command, or use 'start/stop' to initiate the proxy at localhost:8443. There is a web UI you can access to gather stats as well.

Comments URL: https://news.ycombinator.com/item?id=47227802

Points: 1

# Comments: 0

Categories: Hacker News

Dabao evaluation board for Baochip-1X

Hacker News - Mon, 03/02/2026 - 10:50pm
Categories: Hacker News

Pages