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Apple Dev account problem taking 2 months to resolve?

Hacker News - Tue, 11/05/2024 - 1:52pm

I've had an Apple developer account since March 2024.

Everything was working fine and our team was developing an app, until one day in August when developer.apple.com starting showing "Join the Apple Developer Program" and the "Enroll today" button.

That being said, when i visited appstoreconnect.apple.com, I had full access to all the resources.

When I tried to "Enroll today" button, I got this wonderful message " Sorry, you can’t enroll at this time. Your Apple ID is already associated with the Account Holder of a membership."

So, fast forward to today, 2+ months later, after 15+ emails back and forths, 10+ phone calls, new tickets there is no progress.

Plenty of my emails have not received any replies, but I have these:

August 27: It’s my understanding that you are having issues with accessing your membership details. I have reached out to my internal team in regards to your account. Once I get a reply, I will be in contact with you.

August 30: To assist you, I have notified our operations team of the details of the case, and when there is an update, I will follow up with you directly.

September 4: Our operations team does not have an update at this time. However, they are aware of the urgency, and when there is an update, I will reach out to you directly.

September 26: We understand you are requesting access to your Apple Developer Program membership. We'll contact you when an update is available.

October 29: My name is Katie, I am a senior Advisor with Developer Support. I understand that you called in today to request an update on your account access issue. I'm happy to look into this with you. Your ticket is still open and is under review by the appropriate teams. We will follow up with you when an update is available.

I've even asked to close the account and I'll rejoin from scratch.

On September 18, I submitted feedback through Apple Feedback Assistant for Developers, complaining that it was over 3 weeks for anything, and their input was to "follow-up via the dialogue i've already started for Case Id xxxxx".

My dev team is on standby and I'm at a loss. Frankly I'm pretty stunned that Apple can't solve something like this in less than 2 months...

Anyone experience anything similar, or insight on how I can get someone at Apple to help?

Cheers.

Comments URL: https://news.ycombinator.com/item?id=42054191

Points: 5

# Comments: 0

Categories: Hacker News

Ask HN: How to Fund Preclinical Studies for a New Drug Modality?

Hacker News - Tue, 11/05/2024 - 1:50pm

Hi HN,

I'm a computational systems biologist researching a new drug modality. After extensive in silico simulations and mathematical modeling, I've established some promising theoretical results. I'm ready to advance to preclinical studies to get some experimental validation to see if the approach works in vitro and in animal models.

My question is: What are the best funding options or strategies for securing early-stage capital for these preclinical studies? I need 200k to prove my approach works. Any advice or pointers to resources, networks, or specific funds would be greatly appreciated!

Thanks in advance!

Comments URL: https://news.ycombinator.com/item?id=42054172

Points: 3

# Comments: 0

Categories: Hacker News

7 Signs of Colon Cancer and How to Reduce Your Risk

CNET Feed - Tue, 11/05/2024 - 1:42pm
Colorectal cancer affects young adults, too. Here's what to know about it and ways you can reduce your risk.
Categories: CNET

Man Arrested for Snowflake Hacking Spree Faces US Extradition

Wired Security - Tue, 11/05/2024 - 1:36pm
Alexander “Connor” Moucka was arrested this week by Canadian authorities for allegedly carrying out a series of hacks that targeted Snowflake’s cloud customers. His next stop may be a US jail.
Categories: Wired Security

Stressed About Election Day? 9 Expert-Approved Ways to Protect Your Mental Health

CNET Feed - Tue, 11/05/2024 - 1:30pm
Election Day jitters? These expert-recommended tips can help you get through it while still protecting your mental health.
Categories: CNET

DataClean: AI-Powered Tool for Converting Unstructured Data to JSON

Hacker News - Tue, 11/05/2024 - 1:17pm

Introducing DataClean – a SaaS tool that uses AI to transform messy, unstructured text into structured JSON. Ideal for developers and data teams, it helps automate parsing, saving hours of manual work.

Features:

AI parsing for diverse text inputs Customizable JSON output Developer-friendly API for easy integration We’d love feedback on usability and potential improvements!

https://www.dataclean.tech/

Comments URL: https://news.ycombinator.com/item?id=42053889

Points: 1

# Comments: 0

Categories: Hacker News

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