Hacker News

We Have Built an Agentic AI Call Center

Hacker News - Thu, 04/17/2025 - 12:23pm

Article URL: https://www.qcall.ai/

Comments URL: https://news.ycombinator.com/item?id=43719053

Points: 1

# Comments: 1

Categories: Hacker News

Ask HN: Why don’t modern operating systems include built‑in retro emulators?

Hacker News - Thu, 04/17/2025 - 12:22pm

Surely many users would appreciate nostalgia features—especially if the OS vendor handled all the legal and copyright clearances.

Comments URL: https://news.ycombinator.com/item?id=43719035

Points: 1

# Comments: 1

Categories: Hacker News

Business Network Effects

Hacker News - Thu, 04/17/2025 - 12:21pm
Categories: Hacker News

A cute proof that makes e natural

Hacker News - Thu, 04/17/2025 - 12:19pm

Article URL: https://www.poshenloh.com/e/

Comments URL: https://news.ycombinator.com/item?id=43718988

Points: 1

# Comments: 0

Categories: Hacker News

Ask HN: Dora Metrics: Are they here to stay?

Hacker News - Thu, 04/17/2025 - 12:17pm

Comments URL: https://news.ycombinator.com/item?id=43718960

Points: 1

# Comments: 0

Categories: Hacker News

Show HN: Open-Source Conversational Analytics

Hacker News - Thu, 04/17/2025 - 12:13pm

Over the past two years, I’ve developed a toolkit for helping dozens of clients improve their LLM-powered products, which I'm now open-sourcing.

First up: a library to bring product analytics to conversational AI.

One of the biggest challenges I see clients face is understanding how their assistants are performing in production. Evals are great for catching regressions, but they can’t surface the blind spots in your AI’s behavior.

This gets even more challenging for conversational AI products that don’t have a single “correct” answer. Different users cohorts want different experiences. That makes measurement tricky.

Coming from a product analytics background, my default instinct is always: “instrument the product!” However, tracking generic events like user_sent_message doesn’t tell you much.

What you really want are insights like:

- How frequently do users request to speak with a human when interacting with a customer support agent? - Which user journeys trigger self-reflection during a session with an AI therapist?

- What percentage of the time does an AI tutor's explanation leave the student confused?

This new library enables these types of insights through the following workflow:

Analyzes your conversation transcripts

Auto-generates a rich event schema

Tags each message with relevant events and event properties

Sends the events to your analytics tool (currently supports Amplitude and PostHog)

Any thoughts or feedback would be greatly appreciated!

Comments URL: https://news.ycombinator.com/item?id=43718886

Points: 1

# Comments: 0

Categories: Hacker News

What Is MCP Missing?

Hacker News - Thu, 04/17/2025 - 11:27am
Categories: Hacker News

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